Frequently Asked Questions

The warranty information for each Rascal product can be found on the Home page under Resources then Literature or on each individual product webpage under the Manuals tab (see below).

You have the option to register your warranty by 1) completing the online form 2) calling 1-866-RASCAL2, or 3) completing the form provided in the original packaging and mailing it to the address provided.
LITHIUM BATTERIES: one year from the initial date of consumer purchase (ex: Carbon Cruiser).

SLA BATTERIES: six months from the initial date of consumer purchase (ex: Venture, Conquest).
SLA Batteries: If you're a daily user of a product with sealed lead acid (SLA) batteries (ex: Venture, Conquest), you should charge your batteries each day. Once the battery is fully charged, disconnect the charger. If the unit is not in use for weeks or months at a time, fully charge the battery before storing the unit. You should re-charge the battery every two weeks or so to keep it active.

Lithium Batteries: If you're a daily user of a product with a lithium battery (ex: Carbon Cruiser), avoid fully draining the battery. Lithium batteries work best with short and/or interval charging. Keep them fully charged as often as possible. If the unit is not in use for weeks or months at a time, charge the battery at least once a week.

If you're unsure if your product contains an SLA or lithium battery, please consult the Specifications tab on the product page or contact us:

Phone: 1-866-RASCAL2 (1-866-727-2252)
Email: info@rascalpowermobility.com
Chat: Look for the widget in the bottom right corner of the screen when on RascalPowerMobility.com
The specifications for each Rascal product can be found on the Home page under Resources then Literature and also on each individual product webpage under the Manuals tab (see below).

A physical owner's manual is included in the box with your product. For a digital version, you can access it on the Literature page under Resources or under the Manuals tab of the respective product page (see below).

On the Rascal Venture, the serial number will be located on the seat post and on the shipping container. On the Rascal Conquest, it will be located under the battery shroud and on the shipping container. On the Rascal Carbon Cruiser, it will be on the bottom of the seat and on the shipping container. The serial number for your product is also included on the last page of your Consumer Safety guide that comes in the box with your product.
If your Rascal Mobility product requires repair or servicing, please contact the dealer from whom it was originally purchased. If you have any additional questions or need further assistance, feel free to reach out to us directly:

Phone: 1-866-RASCAL2 (1-866-727-2252)
Email: info@rascalpowermobility.com
Live Chat: www.rascalpowermobility.com
You should only charge your batteries with the charger provided with the product.
You can reach out to our team by phone, email, or chat.

Phone: 1-866-RASCAL2 (1-866-727-2252)
Email: info@rascalpowermobility.com
Live Chat: www.rascalpowermobility.com

Basic Troubleshooting Tips

Do you need assistance troubleshooting your Rascal® Power Mobility product?

Your product's owner's manual usually contains troubleshooting tips for common issues. If you don't have a copy, you can download it from this website: Put link here.

Tips:

  • Check the power source: Ensure your scooter or power chair is fully charged or plugged in.

  • Inspect the connections: Make sure all cables, batteries, and parts are securely connected.

  • Reset the scooter: Many Pride scooters have a reset button, typically located on the rear or underside of the scooter.

  • Check for error codes: If your product has a digital display, refer to the manual for a list of error codes and their meanings.

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For more complex issues, it's best to visit an authorized dealer for professional repair services. You can find a nearby dealer using the Rascal® Power Mobility Dealer Locator on Rascal® Power Mobility's website.